Privacy Policy Last updated August 4, 2026

Information We Collect

1. Personal Information:
   • Name
   • Contact Information (e.g., email address, mobile phone number)
   • SMS / text messaging opt-in preferences and related delivery records (e.g., message status)
   • Billing and Payment Information
   • Account credentials (e.g., username, hashed password)
2. Non-Personal Information:
   • Log Data (e.g., IP address, browser type, pages visited)
   • Device information and identifiers
   • Cookies and Similar Technologies
3. Business Information:
   • Company Name
   • Contact Information (e.g., email address, phone number, address)
   • Billing and Payment Information
4. Information from Third-Party Platforms:
   • If you interact with us through Facebook or other social media platforms, we may receive information such as your name, email address, profile picture, and any other information you make publicly available or authorize the platform to share with us.

How We Use Your Information

1. To provide and improve our services
2. To personalize your experience
3. To process transactions and send transactional information
4. To send periodic emails or marketing communications (with your consent)
5. To send SMS / text messages about your vehicle coverage quote, purchase, documents, renewals, and related account updates when you have opted in to SMS
6. To analyze and enhance our website's performance
7. To comply with legal obligations and enforce our terms of service

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments. However, please understand that no data transmission over the internet or electronic storage method is entirely secure, and we cannot guarantee absolute security.

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent. However, we may share your information with trusted partners and service providers who assist us in delivering our services and running our business. These third parties are obligated to maintain the confidentiality of your information.

We may also disclose your information when required by law, to enforce our site policies, or to protect our or others' rights, property, or safety.

We do not sell or share your mobile phone number or SMS opt-in information with third parties or affiliates for their own marketing purposes. We may share your number with service providers that help us deliver messages on our behalf (such as our SMS delivery provider), solely to operate the Pauldron SMS program described below.

SMS / Text Messaging

If you opt in to SMS on a Pauldron website, Pauldron-powered agency quote or customer form, or otherwise provide consent to receive texts, we may send automated SMS messages related to your vehicle service contract and protection products. These messages may include quote notifications, checkout and document reminders, coverage confirmations, renewal or expiration notices, and digital wallet pass invitations. Message frequency varies based on your activity and is typically a small number of messages during quoting, signing, and renewal windows. Message and data rates may apply.

Consent to receive SMS is optional and is not a condition of purchasing coverage or using our services. You can opt out at any time by replying STOP to any Pauldron SMS. For help, reply HELP or contact us at info@pauldron.net. After you opt out, we will stop sending SMS program messages to that number, except for any confirmatory message required to acknowledge your opt-out.

Mobile information and SMS opt-in data are used only to provide the messaging program you consented to and to operate related account services. They are not sold or shared with third parties or affiliates for those parties' independent marketing.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

1. Access: You may request a copy of the personal data we hold about you.
2. Correction: You may request that we correct any inaccurate or incomplete personal data.
3. Deletion: You may request that we delete your personal data. See the “Data Deletion” section below for details on how to submit a deletion request.
4. Portability: You may request a machine-readable copy of the data you have provided to us.
5. Opt-Out: You may choose not to provide certain personal information, but this may limit your access to some features and services. You can also manage your email preferences and opt-out of marketing communications at any time. To opt out of SMS, reply STOP to any Pauldron text message, or contact your agent or info@pauldron.net.
6. Withdraw Consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time.

Do Not Sell or Share My Personal Information

Depending on your location, you may have the right to opt out of the “sale” or “sharing” of your personal information, including for targeted advertising. You can manage these preferences at any time using the button below.

Data Deletion

You have the right to request the deletion of your personal data. To request that your data be deleted, you may:

1. Email us: Send a deletion request to privacy@pauldron.net with the subject line “Data Deletion Request.” Please include your full name and the email address associated with your account so we can verify your identity.
2. Through your account: If you have an account with us, you may log in and request account deletion from your account settings.

Upon receiving a verified deletion request, we will delete your personal data from our active systems within 30 days, unless we are required to retain certain information for legal or legitimate business purposes (such as fraud prevention, outstanding transactions, or compliance with legal obligations). We will notify you if any such exceptions apply.

If you connected to our services through a third-party platform (such as Facebook), you may also submit a deletion request through that platform's data management tools. We will process such requests in accordance with the platform's requirements and applicable data protection laws.

Third-Party Links and Platforms

Our website and services may contain links to third-party websites or integrate with third-party platforms (such as Facebook, Google, and other social media services). We are not responsible for the content or privacy practices of these sites or platforms. Please review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We will notify users of material changes via email or a prominent notice on our site. It is your responsibility to review this Privacy Policy periodically for updates.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy (including data access or deletion requests), please contact us at:

• Email: privacy@pauldron.net
• General Inquiries: info@pauldron.net

We will respond to all privacy-related requests within 30 days of receipt.